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TfL London SERU assessment practice

The SERU assessment (Safety, Equality and Regulatory Understanding) for London PHV drivers. London licenses more private hire drivers than anywhere else.

The SERU (Safety, Equality and Regulatory Understanding) assessment, taken on computer at a TfL assessment centre and based on the TfL PHV Driver's Handbook.

The test at a glance

• Questions36Multiple choice, complete the sentence, reading
• Time45–60 minSources differ
• Pass mark60%Reported by training providers
• Price£36First attempt (reported)
• Resit price£16Reported
• Max attempts2–3Sources differ; check with TfL

How to take the test

1. Apply to TfL for a PHV driver licence.
2. Book and pass the English language requirement (B1) if needed.
3. Sit the SERU assessment at a TfL assessment centre.
4. Pass the separate topographical skills assessment (map reading and route planning).

What the test covers

• Licensing & your obligations: Badges, notifications, medicals, DBS and officers.
• Plying for hire & bookings: Operators, late-night venues, airports and refusing bookings.
• Equality & disability: Equality Act 2010, assistance dogs and wheelchair users.
• Safeguarding: Children, adults at risk, county lines and modern slavery.
• Driver behaviour & complaints: Professional boundaries, aggression, hate crime and lost property.
• Road safety & your vehicle: Cyclists, phones, seatbelts, licence discs and vehicle checks.
• London roads & charges: Bus lanes, red routes, taxi ranks, ULEZ and the Congestion Charge.

What you need for your licence

• Aged 21 or over
• Full driving licence held for at least 3 years
• Enhanced DBS through TfL's provider
• DVLA Group 2 medical
• B1 level English
• Topographical skills assessment

On the day

• Your booking confirmation and photo ID as stated in your TfL invitation
• Arrive early at the assessment centre; latecomers may not be admitted
• Phones and notes go in a locker; nothing on the desk
• Read each question twice: some ask for more than one correct answer
• Complete-the-sentence questions: read the whole sentence with your chosen words before moving on
• Results usually appear on the TfL portal afterwards

Official sources

• TfL PHV Driver's Handbook
• TfL notice on SERU and English requirements

Last checked October 2026.

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